Privacy Policy

My GC Home Services · ABN 26 576 502 948 · Last updated 6 July 2026

We're a Gold Coast handyman and property maintenance business. To quote, do the work and invoice you, we need to hold a small amount of your personal information. This page explains — in plain English — what we collect, why, and what we do (and don't do) with it. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Contact details — your name, phone number and email address.
Property details — the address we work at and practical notes we need to do the job safely (access instructions, pets on site, parking).
Job records — what you asked for, what we quoted, what we did, and what it cost.
Photos of the work area — before and after photos of the repair itself. We deliberately avoid photographing people or personal belongings.

That's it. We don't collect dates of birth, identity documents, financial account details (payments come to us, we never sight your banking), or any health information.

Why we collect it

To respond to your enquiry and give you a price
To carry out and document the work — the photos become your work report
To invoice you and keep the tax records the law requires us to keep
To honour warranty on work we've done — the job record is your proof and ours

What we never do: we never sell or trade your information, we never share it with anyone except as needed to do your job (for example, your property manager if they engaged us), and we never use your photos for advertising without asking you first.

How it's stored

Your details and job records are stored on our own secured business systems in Australia — not in overseas cloud databases. Access is restricted and protected. Documents we send you (quotes, invoices, reports) travel by email to the address you gave us.

Photos

Before and after photos are taken of the work area only, are attached to your job record, and appear in the work report we send you. If we'd ever like to use a photo to show our work publicly (for example on this website), we'll ask for your permission first — and "no" is a perfectly fine answer.

Access, correction and deletion

You can ask us at any time for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we'll respond within a reasonable time, without charge. One limit: invoices and related job records must by law be kept for at least five years for taxation purposes — we can't delete those early, but we can and will delete everything else on request.

Marketing

We don't send marketing. You'll only hear from us about your actual enquiry, quote, booking, job or invoice — plus, after a completed job, we may invite you to leave a review. If we ever introduce a newsletter or offers, they'll be strictly opt-in with an unsubscribe link.

Questions or complaints

If you have any concern about how we've handled your information, contact us first at [email protected] — we'll do our best to fix it promptly. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.